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Literature Review On E Banking System

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Literature Review on Banking Services: [Essay Example], words GradesFixer

It is relevant to refer briefly to the previous studies and research in the related areas of the subject to find out and to fill up the research gaps. The following are the some studies conducted by the eminent authors and practitioners on the area of service quality of banks. Dhandabani, Examined the nature of linkage between service quality and customer loyalty in Indian retail banking. Study used confirmatory factor analysis to identify the service quality dimension. The resulted dimensions are Reliability, Responsiveness, Knowledge and recovery; and Tangibles. The structural equation model reveals that there is no significant direct linkage between service quality and customers loyalty. Maya Basant Lohani, Examined on service quality in selected banks and measured in five dimensions by using SERVQUAL scale developed by Parasuraman et al and revealed that there exist a small perceptual difference regarding overall service quality with the respective banks.
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A literature review of theoretical models of Internet banking adoption at the individual level

This page of the essay has words. Download the full version above. The study was conducted to understand the behavioural intention of mobile banking usage of Indian customers.
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