Have you been wronged by a retailer, service provider, government agency, or someone else? A well-crafted, assertive complaint letter can resolve the problem, especially when phone calls or in-person visits prove fruitless. When deciding to whom to address your first and hopefully only letter, it's almost always best to start close to the front lines before working your way up the chain of command. For example, a store manager might be more eager to resolve a complaint before it escalates to the corporate office. In the case of local companies, a sales manager may be a more appropriate choice than the store owner, who may or may not be involved in the day-to-day dealings of the business.
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Assertive Engagement is a term used in a variety of fields to indicate a persistent and active approach to an interaction. However, even in this field, assertive engagement is a concept requiring definition. It is a term born out of the move towards community treatment within psychiatric services in America with the development of ACT Assertive Community Treatment in the Seventies. It finds its expression in the UK through the development of Assertive Outreach Teams within psychiatric services. These are teams following strict and pragmatic models of intervention which concern themselves with the mechanisms that must be employed for effective treatment of patients within their own homes and without the assurances that hospital treatment engenders in the nurse. The literature on these models details at some length the importance of the conditions under which the teams must operate — the teams must be multi-disciplinary, must have a high worker to patient ratio, and hold home visits as the central tool for therapeutic work.
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If you write to customers, clients, employees, or almost anyone on the job, you have times when you need to assert yourself. You have to disagree, delegate, instruct, remind, and say no—in each situation coming across as clear and forceful without pushing into rudeness. The tips below can help in situations when you need to be firm yet courteous. Use good manners. Extending the typical courtesies will save you from coming across as pushy.
Last Updated: May 6, References Approved. She provides therapy to people who struggle with addictions, mental health, and trauma in community health settings and private practice. There are 12 references cited in this article, which can be found at the bottom of the page. This article has been viewed , times.